We are shutting down our service. Last day of Sales is Dec 31st, 2023. The website and download server will be shut down on March 1st, 2024. 75%+ discount on all bulk packages. Ensure to download and backup all your bought packages!

Frequently Asked Questions

General Questions

I just bought a subscription, what now?

We build hand histories once a day for all our users so sometime around 430am PST they will be available on your download page. You can set up the automated download program so you don't need to ever check again!

Where are my hand histories?

We build hand history zip files once a day at around 430am PST (this is 1230 pm in London). Depending on coverage, whether we are testing new features, and the occasional internet problem hand history zip files can end up being delayed up to 12 hours. Although this is rare it does happen. If your daily hand-histories are not available for download within 24 hours of the expected arrival let us know.

Can I change plans any time without paying?

You can change plans, or switch sites and limits any time on your “Account” tab. The end date of your subscription will change depending on how much cheaper or more expensive your modified subscription is.

Billing Questions

How often do I need to pay?

There are two ways to buy hand-histories at HHSmithy. Option one is our monthly service so you need to pay once a month, with monthly payments being due one month after your initial payment. You can buy multiple months up front and recieve a discount.

What types of payment do you accept?

Currently we accept Paypal, Amazon Payments, and Google Checkout. We can accept Visa, Mastercard, American Express and Discover if you send us an email we will link you to our credit card portal. We also accept Web Money. We are investigating adding other payment options in future. We do not accept poker site transfers or moneybookers.

Can I pay with Moneybookers?

Currently we do not accept Moneybookers. This is because Moneybookers claims our business model is not allowed, despite multiple other hand history sites accepting Moneybookers. We have never managed to get a detailed answer on this from them and are continuing to battle support.

Can I pay with Visa / MasterCard / American Express / Discover?

We do process credit card payments through our payment portal. Right now this isn't integrated throughout the site but if you send us an email we can instruct you how to do it.

Do you accept Web Money or Liberty Reserve?

We accept both payment methods. Send us an email and we will get you the transfer details.

Can I pay with a site transfer?

The sites don't like their payment system being used as a bank and for that reason we cannot currently accept site transfers for payments. We are constantly trying to add more payment options though.

Do I have to sign a long term contract?

No. HHSmithy is a pay-as-you-go service. There are no long term contracts or commitments on your part. You simply pay month-to-month. If you cancel, you’ll be billed for the current month but you won’t be billed again.

Why are bulk hands more expensive than subscriptions?

We discount our subscriptions at HHSmithy heavily because we want to encourage repeat business. In keeping in line with our competitors pricing, bulk hands are more expensive.

Coverage Questions

How many hands do you datamine?

All of our coverage data can be seen here: https://www.hhsmithy.com/coverage/ . We currently get around 80-90% coverage on all the sites we support and are constantly working toward the ever elusive 100%. As of time of writing (1/17/2011) we get more coverage than all our competitors.

Do you support sit and goes or tournaments?

We currently do not support sit and goes or tournament tracking. This is something we are considering adding in the future.

Do you support Pot Limit Omaha or Fixed Limit?

We support both PLO and FL Hold'em on all the sites we track. Check our coverage page for more details:https://www.hhsmithy.com/coverage/ .

Do you track Pot Limit Hold'em or Hi-Lo Games?

We support both PLO and FL Hold'em on all the sites we track. Check our coverage page for more details:https://www.hhsmithy.com/coverage/ .

Can you add more poker sites (MicroGaming / Boss Media / Everest / ...)?

We are going to continually add site support but each site takes time and building on our existing platform is currently priority number one. We will start a voting system and also a forum soon where we can discuss our plans and roadmap for adding sites.

Other Questions

Got terms of service and privacy policies?

Links to both our Terms of Service and Privacy Policy can be found below.