Frequently Asked Questions

We build hand histories once a day for all our users so sometime around 430am PST they will be available on your download page. You can set up the automated download program so you don't need to ever check again!

We build hand history zip files once a day at around 430am PST (this is 1230 pm in London). Depending on coverage, whether we are testing new features, and the occasional internet problem hand history zip files can end up being delayed up to 12 hours. Although this is rare it does happen. If your daily hand-histories are not available for download within 24 hours of the expected arrival let us know.

You can change plans, or switch sites and limits any time on your “Account” tab. The end date of your subscription will change depending on how much cheaper or more expensive your modified subscription is.

There are two ways to buy hand-histories at HHSmithy. Option one is our monthly service so you need to pay once a month, with monthly payments being due one month after your initial payment. You can buy multiple months up front and recieve a discount.

Currently we accept Paypal, Amazon Payments, and Google Checkout. We can accept Visa, Mastercard, American Express and Discover if you send us an email we will link you to our credit card portal. We also accept Web Money. We are investigating adding other payment options in future. We do not accept poker site transfers or moneybookers.

Currently we do not accept Moneybookers. This is because Moneybookers claims our business model is not allowed, despite multiple other hand history sites accepting Moneybookers. We have never managed to get a detailed answer on this from them and are continuing to battle support.

We do process credit card payments through our payment portal. Right now this isn't integrated throughout the site but if you send us an email we can instruct you how to do it.

We accept both payment methods. Send us an email and we will get you the transfer details.

The sites don't like their payment system being used as a bank and for that reason we cannot currently accept site transfers for payments. We are constantly trying to add more payment options though.

No. HHSmithy is a pay-as-you-go service. There are no long term contracts or commitments on your part. You simply pay month-to-month. If you cancel, you’ll be billed for the current month but you won’t be billed again.

We discount our subscriptions at HHSmithy heavily because we want to encourage repeat business. In keeping in line with our competitors pricing, bulk hands are more expensive.

You exact coverage will vary but you can view all of our coverage graphs here. When you are customizing your subscription plan you will be able to click “what will I get” and we’ll give you a summary of what you can expect to receive daily.

What plan you pick should depend on what games you normally play. You can get as many limits as you want that are included in your plan. For instance, if you sign up for ‘Small Limits’ you can get any limit we support up to including $0.25c-$0.50c. This means you can get data for just that limit or any combination of lower limits.

A seat type is either heads up, six max or full ring. It is completely free to get as many different types of seats as you want.

You can choose up to one poker site for free from our list of supported sites and each additional site will cost extra. You will receive hand histories for all your selected limits and seat types for every site you select. Every additional site you add after your first site will cost a different amount depending on what plan you sign up for.

You can change plans, or switch sites and limits any time on your “Account” tab. The end date of your subscription will change depending on how much cheaper or more expensive your modified subscription is.

All of our coverage data can be seen here: https://www.hhsmithy.com/coverage/ . We currently get around 80-90% coverage on all the sites we support and are constantly working toward the ever elusive 100%. As of time of writing (1/17/2011) we get more coverage than all our competitors.

We currently do not support sit and goes or tournament tracking. This is something we are considering adding in the future.

We support both PLO and FL Hold'em on all the sites we track. Check our coverage page for more details:https://www.hhsmithy.com/coverage/ .

We support both PLO and FL Hold'em on all the sites we track. Check our coverage page for more details:https://www.hhsmithy.com/coverage/ .

We are going to continually add site support but each site takes time and building on our existing platform is currently priority number one. We will start a voting system and also a forum soon where we can discuss our plans and roadmap for adding sites.

It is the easiest, most hassle free way to get hand histories. You never have to worry about downloading your hand histories, don't have to bother with unzipping them, and can even set up your tracking software to automatically import the hands.

The only communication the Auto Downloader has with the outside world is to check if there is a patch, and to get hands at the scheduled time (or when you force it to). Feel free to decompile, profile, or do anything you would like to verify that the Auto Downloader is just that - an automatic downloader.

Links to both our Terms of Service and Privacy Policy can be found below.